Retail & E-Commerce Solutions for connected operations
FMG connects the customer-facing experience to the operational services behind it, preserving clear ownership of business facts while reducing repeated administration and fragmented customer journeys.
Ready to move forward?
DISCOVER
Discover
Structured products and content
Buy
Clear checkout and payment journey
Fulfil
Order status and communication
Grow
Campaigns and repeat purchase
Connected Solution Capability
Build the customer experience, operating workflow and supporting NewEdge360 services around the way this industry actually works.
The scope is shaped around the customer journey, commercial objective and operating environment rather than forcing every client into the same package.
“
The online store should connect to what happens after the customer clicks Buy.
FMG designs the experience from acquisition through order handling, billing, customer communication and ongoing marketing.
A Connected Journey
01
Merchandise
Structure products, services, categories, pricing and content.
02
Convert
Design product discovery, cart and checkout around the customer.
03
Operate
Connect orders, billing, payments and authorised fulfilment workflows.
04
Retain
Use service communication, content and marketing to grow repeat business.
Retail & E-Commerce Solutions Questions
Yes. The website can be built together with NewEdge360 Commerce and supporting services.
Yes. Billing can be integrated for supported transaction models.
Yes, depending on the solution design.
Yes. Digital marketing can connect to product landing pages, campaigns, analytics and customer journeys.